Privacy Policy

Strata Report Summariser (operated by Rongxing Weng, ABN 98 494 453 021) ("we", "us", "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you access or use our website and services (the "Service").

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Contact us

Email: support@stratareportsummariser.com.au

2. Personal information we collect

We collect personal information you provide, information generated through your use of the Service, and information collected automatically.

2.1 Information you provide

• Account information: name, email address, and any other information you choose to provide.
• Uploaded documents and content: strata reports and related files you upload, plus any text you submit for summarisation/analysis. These documents may contain personal information about you and/or third parties (e.g., owners' names, addresses, correspondence, financial details or dispute history).
• Support communications: messages, feedback, and attachments you send to us.

2.2 Payment information (Stripe)

Payments are processed by Stripe. We receive limited payment-related details (e.g., payment status, billing details, transaction identifiers). We do not store full card numbers on our systems.

2.3 Information collected automatically

• Device and usage data: IP address, device type, browser type, operating system, pages viewed, timestamps, and referring URLs.
• Cookies & analytics: see Section 10.

2.4 Sensitive information

We do not intentionally collect sensitive information (as defined under the Privacy Act). If you upload documents containing sensitive information, you consent to our handling of that information for the purposes described in this policy.

3. How we use personal information

We use personal information to:

• provide, operate, maintain and improve the Service
• process payments and deliver the outputs you request
• manage user accounts, authenticate users, and provide customer support
• monitor performance, prevent fraud, and protect the security of our systems
• comply with legal obligations and enforce our terms

No model training: We do not use your uploaded documents or account content to train machine learning models. We process uploaded documents only to provide the Service (generate your report) and to maintain and secure the Service. We may use de-identified and aggregated information (where practicable) to improve product performance and user experience.

4. Uploaded documents (important)

When you upload strata reports or related files:

• you confirm you have the right to upload and provide those documents for processing
• we will process the documents to provide the Service (e.g., generating summaries/reports)
• we restrict access to authorised personnel and service providers who need access to deliver the Service
• you can request deletion (see Section 9)

5. Disclosure of personal information

We may disclose personal information to:

• Stripe (payment processing)
• Cloudflare R2 (file/object storage for uploaded documents; bucket location: Oceania (OC))
• Zoho (email/customer communications)
• Google Analytics (website analytics)
• professional advisers (lawyers/accountants)
• regulators or law enforcement where required or authorised by law
• a buyer or successor in connection with a business transaction (subject to appropriate safeguards)

We take reasonable steps to require service providers to handle personal information appropriately.

6. Overseas disclosure

Some of our service providers may store or process personal information outside Australia.

Countries where overseas recipients are likely to be located include:

• United States (e.g., Google Analytics processing; Stripe processing/support operations may also involve the US)
• Other countries may apply depending on the locations of our service providers' infrastructure and support teams

7. Data security

We use reasonable technical and organisational measures to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This may include access controls, encryption (where appropriate), logging/monitoring, and backups.

No method of transmission or storage is completely secure. You should protect your account credentials and notify us if you suspect unauthorised access.

8. Marketing and communications

We may send service-related messages (e.g., account or security notices). We may also send marketing communications where permitted by law.

You can opt out of marketing at any time by using the unsubscribe link in our emails or contacting us. We action unsubscribe requests within the timeframe required by Australian spam laws (generally within 5 working days).

9. Data retention and deletion

We retain personal information only as long as necessary for the purposes described in this policy, unless we must retain it longer for legal or accounting reasons.

Uploaded documents: We retain uploaded documents for 30 days unless you request earlier deletion or we are required to retain them by law. Account and transaction records may be retained longer where required for legal, accounting, fraud prevention, or dispute resolution purposes.

To request deletion, contact support@stratareportsummariser.com.au.

10. Cookies and Google Analytics

We use cookies and similar technologies for:

• essential site functionality (e.g., authentication)
• analytics to understand how visitors use our website (Google Analytics)

Google Analytics may collect information such as pages visited, device/browser information, and may use cookies or similar identifiers.

You can manage cookies through your browser settings. Where required or appropriate, we may provide a cookie consent banner or settings to control optional cookies.

11. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us. We will respond within a reasonable timeframe.

12. Data breaches

If we become aware of a suspected data breach, we will take steps to contain and investigate it. Where notification is required, we will notify affected individuals and relevant regulators in accordance with applicable law.

13. Complaints

If you have a complaint about how we handle personal information, contact support@stratareportsummariser.com.au with details. We will investigate and respond within a reasonable timeframe.

14. Changes to this policy

We may update this policy from time to time. We will post the updated version on our website and update the "Last updated" date.